So Nationwide have said that they were “disappointed” that it took six hours before someone reported that one of their cash machines was paying out too much money.
I wonder if that is a different kind of “disappointed” felt by their customers with base rate tracker mortgages when they said they were not going to reduce the rate just because base rates had been reduced?
Or people who were “disappointed” that they have been charged 30 for going overdrawn by 10?